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Don’t design this at home…3 UI disasters to avoid

I coined a term today: Loathsome Design. It means something along the lines of “design decisions that make me want to die.” In other words, it’s the opposite of the recently popular “designing for delight” concept. Loathsome design captures the essence of frustration. Often, this comes about as a result of neglect—in an attempt to achieve one …

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Heineken: Creating brand ambassadors starts internally

Heineken says its ‘Heineken Experience’ attraction in Amsterdam has allowed it to produce life-long brand ambassadors, leading to a visitor repeat rate of 70%. The Heineken Experience welcomed its one millionth visitor yesterday (22 December), and has now become the fourth most visited attraction in Amsterdam after the Rijksmuseum, Van Gogh museum and the Anne …

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Expedia uses ‘authentic heroes’ in storytelling push

Expedia is launching a series of “infectious” documentary-style videos as part of its latest campaign, in order to relate to real people and “shine a light” following “a negative political year”. The campaign is spread over six videos, each featuring a true story. Two of the videos went live on Facebook and YouTube yesterday (22 December). They …

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Music marketing: How artists are disrupting the album cycle

Domino Records devises bespoke campaigns on social media for its roster of artists including Hot Chip In 2016 the rapid adoption of streaming services and always-on nature of social media changed the way musicians and record labels released new music. The decade old, tried-and-tested formula of rolling out a new album through a combination of …

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Salesforce on why CMOs and CIOs should unite in 2017

Salesforce CMO Guillaume Roques is the first to admit that 2016 has been a turbulent year for marketers. Even though events such as Brexit and Trump’s election victory have brought about political and economic uncertainty, he remains optimistic about the future. “When you have turbulence you have to rethink your strategy and refocus, and that’s …

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