Sinergios Multimedia, located in San Luis Potosí, San Luis Potosí, and with the website sinergios.com, is responsible for the use and protection of your personal data, and we inform you about the following:

What purposes will we use your personal data for?

The personal data we collect from you will be used for the following purposes that are necessary for the service you request:

Response to messages from the contact form, Provision of any requested service

What personal data will we use for these purposes?

To carry out the purposes described in this privacy notice, we will use the following personal data:

Identification and contact data

How can you access, rectify, or cancel your personal data, oppose its use, or exercise the revocation of consent?

You have the right to know what personal data we have about you, for what purposes we use it, and the conditions of the use we give it (Access). You also have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to have it removed from our records or databases when you believe it is not being used properly (Cancellation); and to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must send a request via email to contacto@sinergios.com, and it must contain:

Full name of the holder.
Address.
Phone.
Email used on this website.
Copy of an official identification attached.
Subject “ARCO Rights”

Description of the purpose of the request, which can include but is not limited to the following: Revocation of consent to process your personal data; and/or Notification of misuse of your personal data; and/or Exercising your ARCO Rights, with a clear and precise description of the data to Access, Rectify, Cancel, or Oppose. In the case of Rectification of personal data, you must indicate the exact modification and attach supporting documentation; it is important to note that in the case of revocation of consent, not all requests can be fulfilled or the use terminated immediately, as we may be legally required to continue processing your personal data. You should also consider that for certain purposes, revoking your consent may mean we cannot continue providing the service you requested, or end our relationship with you.

How many days will it take to respond to your request?
20 days

d) By what means will we communicate the response to your request?
To the same email from which the request was sent.

The use of tracking technologies on our website

We inform you that on our website, we use cookies, web beacons, or other technologies, through which it is possible to monitor your behavior as an internet user, as well as to provide you with better service and experience while browsing our site. The personal data we obtain from these tracking technologies are as follows:

Identifiers, username and session passwords, User’s preferred language, Region in which the user is located, Type of user’s browser, Date and time the user session started and ended

These cookies, web beacons, and other technologies can be disabled. To learn how to do so, consult your browser’s help menu. Please note that if you disable cookies, you may not be able to access certain personalized features on our website.

How can you know about changes to this privacy notice?

This privacy notice may be modified, changed, or updated due to new legal requirements; our own needs regarding the products or services we offer; our privacy practices; changes in our business model, or for other reasons. We are committed to keeping this privacy notice updated with any changes that may occur, and you can always check the updates available on the sinergios.com website.